Hello Dan,

I am certain you are aware of how great Smiley is to work with. I have not been on a bike since I was about 14 (about 23 years...yikes!) regardless, I am riding from Seattle to Peoria, AZ in March (I have put together a team of riders...we will relay down in 8 days). So bike shopping was a little intimidating...Of course I spent many hours test driving many bikes... I had settled on a Bianchi...Then my sister-in-laws partner, Deb Armstrong suggested I visit R&E before I buy...I was feeling the pressure of getting in seat time and a week before Christmas I was on my way to a local store near Greenlake :-) to buy a Bianchi...my husband said he knew of a little shop that when he bought his bike years ago was so helpful...he really thought I should check it out...we pulled up to R&E...From the minute I walked in Smiley was so helpful...willing to spend whatever time I needed educating me and fitting me .he did not try to sell me the most expensive everything...but helped me understand where to put dollars that count...and where I could get the same thing for less...he came in before work to fit me...and go for a test ride...which I understand is not unusual for him to do for customers...but it is DEFINATLEY unusual in the industry...I was not feeling confident about my choice as I was on my way to Greenlake...After working with Smiley, I feel so confident that I understand what I am buying...and that if I have any questions he will take the time to answer them...as long as he is at R&E...he even helped me find a bike for my 13 year old...If if listed all the points that have impressed me I would have a short dissertation on Smiley...I am sure that Smiley has a lot to do with your shops reputation...he is a wonderful employee and it shows how much he truly loves his job...you are very fortunate to have him....

Warm Regards,
KELLY WHITE